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Support Desk Manager

Workplace: Katowice

Founded in 2003, Webanywhere is a learning technology company originally servicing the education sector before expanding and establishing new divisions supporting the corporate markets in both EMEA and Northern America.Our clients include over 2000 schools and many blue chip corporations across the world. In April 2012 we opened an office in Katowice where much of the technical development work for our clients is undertaken.

Currently we are seeking an enthusiastic individual with excellent command of English who will fill in the role of Support Desk Manager.

Job description

To manage the performance of Level 1 and Level 2 support staff & support to clients (internal and external) and ensure that service levels are achieved. To ensure that customer expectations are met and exceeded. Be responsible for ensuring service desk staff are meeting and exceeding expectations in regards to performance, meeting defined metrics/benchmarks, and that standards and processes are followed to provide effective customer service that meet/exceed requirements.

Responsibilities

Requirements

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